Case Study : Proven Success Stories in Real-World Scenarios

Introduction

In this case study, we explore how Digittrix developed a custom CRM for immigration consultants and a mobile app for MapMyApplication to address its challenges within a tight timeline. Discover the technologies used, the development process, and how we created a scalable, efficient, and user-friendly platform that bridges the gap between consultants, students, and partner colleges.

Challenges

The consultancy faced several operational challenges

Lead Management

Difficulty tracking student inquiries and ensuring timely follow-ups.

Document Handling

Managing large volumes of educational and immigration-related documents across multiple cases.

Team Collaboration

Lack of a centralized communication system led to inefficiencies in team coordination.

Offer Letter Processing

Tracking and managing the issuance of offer letters from colleges was cumbersome.

Mobile Accessibility

Team members needed access to CRM functionalities while on the go

Solution

To address these challenges, Digittrix developed a custom migration agent CRM with an integrated mobile app, designed specifically for Map My Application.

Key Features

Student Lead Management

A centralized system to add, track, and prioritize student leads.
Status updates and automated reminders for timely follow-ups.

College Management

A detailed directory of partnered colleges with the ability to add or update listings
Quick access to college-specific requirements for student applications

Team Collaboration Tools

Integrated chat functionality enabling smooth communication between team members.
Task assignment and progress tracking to ensure accountability

Offer Letter Management

Automated tracking of offer letter statuses, from request to issuance
Notifications for pending actions to avoid delays

Document Management System:

Secure upload, storage, and sharing of educational and immigration documents
Role-based access control to ensure data security

Mobile App Integration

A user-friendly app providing consultants with real-time access to immigration CRM software features
Notifications for leads, chats, and tasks for enhanced accessibility

Front-end

Webstories Laravel

Webstories Bootstrap

Back-end

Webstories Laravel

Database

Webstories My SQL

Security

Webstories OAuth 2.0

Webstories SSL Encryption

Communication

Webstories WebRTC

Webstories Firebase

DevOps

Webstories CI/CD

Webstories AWS Cloud Services

1. Front-end

Webstories Laravel

Webstories Bootstrap

2. Back-end

Webstories Laravel

3. Database

Webstories My SQL

4. Security

Webstories OAuth 2.0

Webstories SSL Encryption

5. Communication

Webstories WebRTC

Webstories Firebase

6. DevOps

Webstories CI/CD

Webstories AWS Cloud Services

Implementation

The project was delivered in three phases:

Requirement Analysis and Design

Digittrix collaborated closely with Map My Application to understand their workflows and designed a CRM tailored to their needs

Development and Integration

Digittrix built the CRM using cutting-edge technologies for scalability and reliability.Developed the mobile app to mirror the CRM's functionalities for easy accessibility.

Requirement Analysis and Design

Digittrix collaborated closely with Map My Application to understand their workflows and designed a CRM tailored to their needs