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  • 21 Jun 2022

I run a Small business, Should I Go for an App or Website?

The digital age has increased the number of small businesses. As a result, many small business owners wonder if they should go online. And then whether they should create an app or a website.

Website development can save you money. And if you plan to sell things or services through it, though, an app is a superior investment. Another factor is the amount of time and effort you are willing to put into developing and maintaining your online presence. Also, If your target market is more comfortable with smartphones or a computer. No matter which option you choose, ensure that your app or website is well-designed and easy to use. Your customers should have a positive experience every time they interact with your business, whether it’s through an app or a website.

The Growing Importance of Online Presence for Small Businesses

We will explore the reasons why a robust online presence is essential for small businesses and how it can open up new opportunities for growth and success.

Reaching a Wider Audience

Having an online presence allows small businesses to reach a vast global audience, breaking through geographical barriers. Whether you offer products or services, the internet enables you to connect with potential customers from all over the world. A well-designed website, coupled with effective digital marketing strategies, can put your business in front of a broader audience, increasing the chances of attracting new customers and expanding your market reach.

Building Credibility and Trust

In the digital realm, credibility is paramount for any business. A professionally designed website with relevant and valuable content can instill trust in potential customers. Testimonials, online reviews, and social proof play a significant role in convincing consumers to choose your small business over competitors. Engaging with customers through social media, blog posts, and email newsletters helps humanize your brand, making it more approachable and trustworthy.

Cost-Effective Marketing

For small businesses with limited budgets, traditional advertising and marketing methods can be prohibitively expensive. The Internet offers an array of cost-effective marketing tools that allow you to promote your business with a relatively low investment. Social media platforms, search engine optimization (SEO), content marketing, and email marketing are just a few examples of cost-effective online marketing strategies that can yield excellent results for small businesses.

Understanding Customer Behavior and Preferences

Online platforms provide valuable insights into customer behavior and preferences. Through web analytics and social media analytics, small businesses can gather data on customer interactions, popular products or services, and customer demographics. This information enables businesses to make data-driven decisions, tailor their offerings to customer needs, and provide a better user experience.

24/7 Availability and Convenience

Unlike a physical store with limited operating hours, an online presence allows your business to be accessible to customers 24/7. This level of availability provides convenience to potential buyers who can browse your offerings, make inquiries, and even make purchases at any time that suits them best. This flexibility can significantly enhance customer satisfaction and drive sales.

Staying Competitive in the Market

In the modern business landscape, even small businesses face competition not only from local rivals but also from national and global players. An effective online presence can level the playing field, allowing small businesses to compete on a larger scale. By implementing SEO strategies, local businesses can rank higher in search engine results, making it easier for potential customers to discover them.

Benefits of an App

Enhanced User Experience

Mobile apps are designed specifically for smartphones and tablets, providing a seamless and user-friendly experience. The app's interface can be tailored to match the device's features, resulting in a more intuitive and engaging experience for users.

Offline Accessibility

Unlike websites that require an internet connection, many apps offer offline functionality. This means users can access certain features or content even without an active internet connection, enhancing convenience and accessibility.

Push Notifications

Apps can utilize push notifications to send direct messages to users' devices, even when the app is not actively open. This feature enables businesses to send updates, promotions, and reminders, effectively keeping customers engaged and informed.

Utilization of Device Features

Mobile apps can take advantage of various device features, such as the camera, GPS, accelerometer, and more. This allows for innovative and interactive features that are not feasible on a website, enriching the user experience.

Brand Loyalty and Customer Engagement

A well-designed app can foster stronger brand loyalty by creating a direct channel of communication with customers. Apps can offer loyalty programs, personalized content, and interactive elements, encouraging customers to engage with the business regularly.

Faster Load Times

Apps are stored locally on a user's device, reducing reliance on the internet and leading to faster load times compared to websites. This can significantly improve the overall user experience, reducing the risk of user drop-offs due to slow loading.

Benefits of a Website

Greater Accessibility

Websites are accessible from any device with an internet connection and a web browser. They are not limited to specific platforms or app stores, making it easier for users to find and access your business online.


Developing and maintaining a website is generally more cost-effective than building a mobile app, especially if you want to reach users across different platforms (iOS, Android, etc.).

SEO and Web Search Visibility

Websites can be optimized for search engines, which helps improve their visibility in web search results. This means potential customers can discover your business through search engines like Google, Bing, and others.

Easy Updates and Maintenance

Updating content and making changes to a website is typically easier and quicker compared to updating an app, especially if you have a content management system (CMS) in place.

Wider Audience Reach

While apps are more focused on engaging existing customers, websites can attract both new and returning visitors. This broader reach can be especially beneficial if your business is in the growth phase.

No Installation Barrier

Websites do not require users to download and install anything to access the content, making it a frictionless experience for first-time visitors.

Several Factors to Consider When Making This Decision

The most important consideration is whether there's a market for your digital presence. 

Many consumers look for information about a business or corporation using Google or another search engine. Taking your business online, on the other hand, is only beneficial if your target audience is familiar with the internet platform.

There is no use in going online if they are not present or comfortable with any online platform. And the next step is you should consider who your target market is — what type of people will visit your website or use your app? What kind of experience do they expect when they go there? And how does their behavior differ from what other businesses offer?

What is the cost of Developing?

When it comes to getting online, one of the most important factors that a small business owner must consider is the cost. The cost of developing a website is usually less expensive. But if you plan to sell things or services through it, though, an app is a superior investment. The cost of developing an app or website is not entirely determined by the amount of time and money you spend on it. It also depends greatly on how complicated your business is, what features you want to include in your app or website, and what platform you use to develop it.

Maintaining an app or website

Another factor is the amount of time and effort you are willing to put into developing and maintaining your online presence.  Although a website is faster to update, an app can provide a more immersive customer experience. However, both types of apps require ongoing maintenance to stay up-to-date with changes in technology and new features offered by manufacturers of devices such as smartphones and tablets (which are increasingly used by consumers). 

Ensure your App or Website is Well-Designed and Easy to Use

Websites are less complex and easy to use as compared to mobile development, But it allows you to provide value to your existing clients/users by providing a new channel of engagement. Apps can have features that allow users to engage with the app's specialized components rather than simply viewing the same text and graphics as a website.


Users can set up their preferences as soon as they download a mobile app and modify it to fit their needs. Apps can also track user activity and use it to provide personalized recommendations and updates to users, making the app more valuable. Businesses can also offer personalized communications to individuals based on their interests, location, usage habits, and other factors using apps.

Being digital might make it easier for your customers to use your goods or services. Virtually, the Internet makes your business available 24 hours a day, seven days a week. Customers can look for information about your products or services beyond business hours. A social media presence is an easy way to compare rates and other services with a single click. Make sure your app or website is well-designed and simple to use, regardless of which choice you choose. Every time your clients connect with your company, whether through an app or a website, they should have a great experience.

Still Confused!! Which is a Better Choice- Mobile App or Website? We at Digittrix can help you make the right choice for your organization. Contact Us for extraordinary web and mobile app development services.



Written by Harsh Abrol
A seasoned software developer and technology enthusiast who has over 10 years of experience in the field

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