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Food Delivery Services
Zomato and Swiggy are the two major players in the food delivery service industry. But how do they possibly compare? Let's dive into it!
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The Origins & History of Zomato
Zomato started up in 2008 as a restaurant review platform and embraced food delivery in 2015. With a vast global reach, it has marked its turf in over 20 countries.
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The Origins & History of Swiggy
Founded in 2014, Swiggy started as a food delivery platform in Bangalore and revolutionized the industry with its hyperlocal delivery network.
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Service Areas - Zomato vs Swiggy
Both Zomato and Swiggy cover a very wide customer realm, both in India and elsewhere, with Zomato rendered in over 500 cities worldwide, while Swiggy concentrates on 500+ cities across India, including hyperlocal facilities.
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User Experience - Interface & App Design
Zomato has a clean and intuitive interface that combines reviews and ratings in one, while Swiggy is easier to navigate and mix with other services like Swiggy Genie, which delivers goods quickly.
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Delivery Time & Efficiency
Zomato has quick delivery in some cities through a service they call "Zomato Pro", while Swiggy guarantees quick delivery through "Swiggy Genie" and "Swiggy Go' for a shorter wait time.
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Pricing & Discounts
Zomato has Zomato Gold membership for discounts and deals, whereas Swiggy offers a fabulous deal with Swiggy One for exclusive discounts. Both present fabulous value for money, albeit differently.
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Customer Support & Service
Chat and emails are offered from Zomato, which has an AI-powered help center, and 24/7 help is rendered to Swiggy via various contact options in live chats which allow a quick resolution of customer issues.
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Popularity & User Base
Zomato boasts 120 million-plus active users across the globe, while Swiggy has 100 million users in India. Thus, both are very popular platforms in their respective markets.
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Which One is Better?
Zomato and Swiggy have their definite pros and cons. But ultimately, it's one based on preferences.
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